![]() ![]() Zendesk Tiered Pricing and PlansĪpps and integrations: pre-built and customĮasily track time spent by agents on ticketsįreshdesk and Zendesk both offer varying pricing structures and plans. Only one report available on free plan all other data and reporting accessible on paid plans onlyĬustom analytics only available on Professional and Enterprise plansĬan create external and internal knowledge bases on any planĬan create external and internal knowledge bases on Suite and Enterprise-level plans onlyįreshdesk vs. Knowledge base articles, knowledge base comments to articles, customer service portal, online community, AI and bot support Online help center, support within your product, web formĬustomers can find answers fast with advanced bots, a knowledge base help center with integrated forums and a web widget, messaging Can easily integrate withįreshdesk Contact Center, Freshchat, Freshsales, Freshmarketer and Freshdesk CRMĪssist customers across any channels, Zendesk for service, Zendesk for sales, Sunshine Platform and Marketplace Collaborative ticketing, AI-powered ticketing, field service ticketing, contextual ticketing with custom objects.įully integrated ticketing system, 50MB ticket file size, multiple ticket forms, conditional ticket forms, integrating ticketing across email, tweets, Facebook Prioritize, categorize and assign tickets to the right agents. You can use it to develop custom apps that connect to external customer data and to extend your messaging capabilities by adding additional messaging channels and AI services using Sunshine Conversations.$19 to $199 per month when billed annually This is Zendesk’s open and flexible CRM platform. You can also use the query tools to build your own custom reports and dashboards. It contains reporting dashboards for the important activity in Support, Chat, Talk, and Guide. Explore provides all the reporting and analytics tools you need to monitor and evaluate your tickets and agent status and performance. The voice channel also enables you to interact with your customers via text using SMS messages. Talk also provides tools for monitoring all ongoing call activity, status for the agents currently working this channel, and reports to show you, for example, your customers’ average wait time and average call length. Like live chat and messaging, voice interactions with customers happen in the agent workspace in Support. Live chat is one of the ways in which you can interact with customers via messaging (see Zendesk messaging and live chat below for more information). You can add Zendesk Chat to any website, your help center, and mobile apps. Chat sessions become tickets that agents can update after the chat session. Zendesk Chat enables customers to initiate live chat with an agent. It enables your customers to post topics (such as a question) and interact with other members of your community. This is the community forum that can be added to your help center. There are also features to enable team member collaboration in the development of your knowledge base content. Guide also provides you with an authoring environment to create and manage your knowledge base articles. With Guide, you create a help center that contains your knowledge base articles and the support portal you provide to your customers. The agent workspace is where all tickets and all interactions with customers from all communication channels are managed. Support provides ticket and user management, workflow, and other administrative aspects of the core of your customer service solution. This is the ticketing system and agent workspace – the hub of your support experience. In just under 5 days, we'll teach you and set up everything you need. ![]() We at Demeter ICT also provide you with implementation services. Zendesk for service and Zendesk for sales both have the best rates. We provide you with a large variety of opinions from which to choose the best one for you. See full Sell comparison Reach prospecting enrichmentĪutomates the tedious process of finding leads and keeping prospects interested with Reach, starting at $27 per user per month. From $99 Sell Eliteĭeeply customize Sell with unlimited API access and hands-on support through the Elite plan starting at $199 per user per month. Manage large teams and complex sales processes. From $19īoost efficiency with automation and integrations. Organize sales processes and keep track of deals. ![]() The complete service solution Starting at $19/month Zendesk for sales Find the plan that suits you ![]()
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